By Jacob Wilson on Jul 16, 2019, 9:52:16 AM
When a business runs smoothly, the employees are happy, and the internal organization is like clockwork. Yet, the one department responsible for such harmony is the one most often considered invisible: your HR department. The glue that holds your business together, the mediator for all critical situations, and the responsible party for finding and attracting top talent that will bring innovation to your company, your HR team is indeed indispensable.
On the other end of the HR management spectrum, if you fail to run this particular sector properly, all hell could break loose. Everything from handling your recruitment and hiring strategies, mitigating ongoing employee complaints, ensuring diversity within your company, all the way to training and education, your HR sector needs to run smoothly in order to perform its duties successfully.
Even a single piece of the puzzle missing in terms of HR management, and you risk losing your most vital employees or causing your teams to feel undervalued and not engaged. Here are a few tips to help you maximize your HR team’s potential and give them the right tools to do their jobs with success.
Establish clear regulations and guidelines
No HR department can function without a solid foundation. In the business world, where every industry comes with its own sets of regulations and expectations, it can turn into quite a balancing act to give your HR experts what they need to guide your employees and to make everyone happy.
As an example, how would you as the manager of the business define sexual harassment? While there are certain clear-cut examples, some companies apply rules that are stricter than those generally recommended. How about your dating policies, your discrimination prevention, and your efforts to ensure diversity?
There are always grey areas a business needs to deal with on a daily basis. However, by setting up clear expectations and guidelines for your HR teams to implement, you’ll help them hire the right people, screen for certain behaviors, and of course, pay special attention to certain sensitive issues when they receive feedback.
Ensure proper crisis management
No matter how smooth your organization may seem, with so many different personalities under a single roof, conflicts are bound to arise. Although you can and should have a strategy that will help you with crisis management, so that your HR teams can effectively diffuse such situations and help your employees find a way to resolve the conflict in a way that will benefit all parties involved, sometimes your HR crew may need legal guidance.
To understand the intricacies of your legal obligations and your employees’ legal rights, working with a personal injury lawyer can help your HR sector implement the best solutions to each issue. Even more importantly, having a legal representative in your team can help you build that legal foundation from the ground up and ensure best practices to prevent severe complaints and other employee issues.
Of course, while preventative measures such as ensuring a safe work environment and practicing transparency are a must, you need to adapt depending on your industry and implement specific preventative measures to protect your business in the long run.
Use an ongoing feedback loop
How can your HR teams do their jobs effectively if they have no insight into the inner workings of your other sectors? Then again, how are they supposed to advance and adapt over time if they are not an active part of that feedback loop, too? Make sure that your employees, as well as the management, can share invaluable suggestions and constructive criticism to boost your HR team’s productivity and efficacy.
Constant communication is the only way your HR teams will be able to improve your current hiring strategies, to maximize the potential of your current employees, and of course, to improve their own organization in the process.
Remember, HR teams are about relationships, not dry procedures, so it’s necessary for them to be able to create a feedback loop that will include them, other sectors, and you together with the rest of the management.
Empower training and advancement
One of the most vital roles of your HR teams is to create education opportunities for your employees. Their job of finding top talent and getting them to work with you is already challenging enough. To make those job propositions all the more appealing to the right candidates, they need to be able to show them how employees within your business advance over time – not just in terms of compensation, but also training and learning.
And yet, what about your HR? Do you as their manager allows them to get the training they need in order to improve their performance? Just like they are supposed to ensure ample education opportunities for everyone in your office, make sure that they are able to grow and advance with your company. Send them to seminars, certification courses, workshops (digital and otherwise), and do your best to show them how much you value their input.
Your HR as your brand’s voice
From the moment your potential candidates show interest in your business, they’ll interact with your HR representatives. It may all begin with a perfectly written job post, a social media link, or a Careers page on your site, but ultimately, the very first human face they attach to your brand will be that of your HR expert.
To maximize your success as an employer, but also to leave a stellar first impression, train and educate your HR representatives on how to be your brand ambassadors. Just like you educate your marketers, your content writers, and your graphic designers, your HR employees need some guidance to be a true voice for your brand when hiring, letting go, or soliciting feedback.
Managing your HR sector is far from simple or static. Just like any other department of your business, it requires ongoing improvement and growth. To that end, use these tips to manage your HR teams more efficiently and to make sure they have what they need to do a great job in representing your business.
Jacob Wilson is a business consultant, and an organizational psychologist, based in Brisbane. Passionate about marketing, social networks, and business in general. In his spare time, he writes a lot about new business strategies and digital marketing for Bizzmarkblog.com.